Hyatt Ziva Riviera Cancun All-Inclusive (Adults Only) Hotel Puerto Morelos, Puerto Morelos - Reviews, Rooms Options & Prices 2025

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About the Resort

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Hyatt Ziva Riviera Cancun is an AAA Four Diamond adults-only resort located in Puerto Morelos, Mexico, offering an all-inclusive experience in a stunning contemporary and sensual atmosphere. This eco-friendly resort is designed to provide upscale luxury while embracing the natural beauty of the Riviera Maya, where lush jungles meet the turquoise embrace of the Caribbean Sea. The property features unique architectural elements, including a metallic sculpture of a school of fish and large floor-to-ceiling windows that provide breathtaking views. Recognized for its exceptional service and facilities, the resort promises a memorable escape for couples seeking relaxation and adventure.

Location

Situated in the coastal paradise of Puerto Morelos, the resort enjoys a remote but accessible location just 30 km from Cancun. The area is rich in natural beauty, with stunning beaches and proximity to local attractions, including ancient Mayan ruins and vibrant markets. Guests have the convenience of transportation options for exploring the surrounding region, adding to the overall experience of the Riviera Maya.

Rooms

The resort comprises 433 exquisite contemporary suites, each boasting a private entrance and a furnished balcony or terrace offering either ocean or tropical views. Each room features a seating area with a flat-screen satellite TV, a minibar refreshed daily, and luxurious amenities such as robes and slippers available for guest use. Additionally, guests can upgrade to the Club Level for access to exclusive services and premium amenities.

Eat & Drink

Dining at Hyatt Ziva Riviera Cancun is a delightful experience with eight gourmet restaurants offering diverse cuisines, including Italian at Portofino, authentic Mexican at El Patio, and Pan-Asian flavors at Himitsu. Guests can enjoy a breakfast buffet at the World Café, casual options at the poolside Barefoot Grill, or indulge in 24-hour room service. Each restaurant provides a unique atmosphere, allowing guests to savor exquisite culinary offerings in a variety of settings.

Leisure & Business

Leisure activities abound at the resort, with numerous options for relaxation and fun. Guests can unwind at the full-service Zen Spa, which features a hydrotherapy circuit and a variety of treatments aimed at relaxation and wellness. Outdoor amenities include nine swimming pools, a complimentary water park, and options for beach games, including volleyball and basketball. Evening entertainment often includes live musical performances and themed parties, ensuring guests are entertained throughout their stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior Suite

Max:

2 persons

64 m²

Bed options:

1 King Size Bed

Pool view

Shower

Coffee machine

room details

Check Prices

Pool Oceanfront Junior Suite

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

Check Prices

Family Junior Suite

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

Pool view

Shower

Coffee machine

room details

Check Prices

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Getting around

Explore available ways to reach your dream destination

City Center

Puerto Morelos 3.4 mi

Airports

Cancun (CUN) 15.7 mi

Aeropuerto de Playa del Carmen (PCM) 25.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable & Clean

“The room we stayed in was always spotless and comfortable, providing a perfect retreat after a long day.” view full review

Delicious Dining!

“The food options were diverse, and I particularly enjoyed the escargots at Bordeaux, which were simply fantastic!” view full review

Relaxing Yoga!

“The morning yoga sessions by the ocean were a unique experience, perfectly blending relaxation with beautiful scenery.” view full review

Refreshing Pools!

“The variety of pools suited my needs perfectly; the main pool was lively, while the quieter side pools offered serenity.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Snorkeling
Table tennis
Yoga class
Aerobics

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Map view

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

2.0 mi

Beach

Snorkeling Adventure

1.2 mi

Unnamed Road

The Kay Club

1.4 mi

Beach

Bahia Petempich

1.6 mi

Petempich Bay

1.5 mi

Bahia Petempich Beach

2.1 mi

Puerto Morelos National Marine Park

2.3 mi

Gallery

Galeria Arte Zissimo arte contemporano

2.7 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

2.8 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

3.2 mi

Puerto Morelos Lighthouse

3.4 mi

Nearby

Beach

Snorkeling Adventure

2100 ft

Restaurants

Le Chique

1400 ft

Carretera Cancun-Puerto Morelos km 27.5 Manz 37

Reviews and Ratings

Feedback from previous guests about their experience

68%

liked the resort and would come back again

6.8/10

Nice

Rooms

7.7

Location

8.3

Service

8.0

Dining

6.3

4.5/5 based on 13186 reviews

#11 of 31 hotels in Puerto Morelos based on Tripadvisor

Conrad

United States of America, December 2024

5.0/10

Rooms

Service

Location

Dining

Facilities

Horace

United States of America, October 2024

7.4/10

Overall, my stay at Secrets Silversands was delightful, with many enjoyable aspects. The rooms were clean and spacious, providing a comfortable setting. The staff were friendly and attentive throughout my trip. However, there were some points of concern such as the inconsistent service in restocking mini bars and some minor issues with amenities. Even with these quirks, I found the experience to be worth the investment.

Rooms

9.0

The rooms were big, very clean, and comfortable, featuring a large jacuzzi and spacious balcony that enhanced our relaxation.

Service

7.0

Service was always available and staff looked genuinely happy to assist. However, we did notice some inconsistency with mini bar replenishment.

Location

8.0

The hotel's location is quite convenient, situated between Cancun and key attractions like Playa del Carmen and Tulum, making it easy to explore the area.

Dining

6.0

Dining was a mixed bag; while the ambiance was nice and service was mostly good, the food was more average and could use improvement.

Facilities

7.0

Facilities like the pool were well-maintained, although there could be some improvements on the beach area concerning swimming conditions.

Robert

United States of America, October 2024

6.6/10

I recently visited Secrets Silversands for a short trip and had a mix of great experiences and some frustrations. The check-in process was a breeze, taking about an hour from the airport to breakfast. The service from the entertainment team was top-notch, and the pool staff worked hard to keep drinks flowing. However, I found the food quality lacking, particularly the meat, and had several issues with the dining experience. The beach and pool areas offered good environments but had some drawbacks like limited shade and broken loungers.

Rooms

7.0

Our room was spacious, clean, and had a lovely view, though it was somewhat dated.

Service

7.0

Service was inconsistent; some staff were excellent while others could be quite rude.

Location

8.0

The location was quite convenient, close to various attractions, although the beach could use improvement.

Dining

5.0

The dining experience varied; some meals were good, but overall, the food quality was not up to par, especially the meat.

Facilities

6.0

The facilities included nice pools and activities, but there was a noticeable lack of shade around the pool areas.

Frank

United States of America, August 2024

8.6/10

We had a wonderful time at the hotel! The staff was exceptional, making our stay memorable with their energy and attentiveness. The accommodations were decent but could use some updates, especially since we encountered a few maintenance issues. The dining options were diverse and delicious, but we faced some minor service hiccups with drink refills. Overall, it was a fantastic experience, and we can't wait to return.

Rooms

7.0

The rooms were nice and spacious, but we faced a couple of maintenance issues during our stay.

Service

10.0

The service from the staff was phenomenal and truly the highlight of our trip.

Location

9.0

The location was convenient, with several pools to choose from and close to beautiful beaches.

Dining

8.0

Dining was enjoyable with a great variety of food options, though we had to ask for drink refills often.